Greco Systems Customer Service
Based on more than 25 years of
experience in providing Software and Hardware to the manufacturing industry,
the Greco Systems Technical Support team provides worldwide support to its
customers and resellers.
Greco Systems offers
comprehensive telephone and online support for its customers, with measured
and proven responsiveness. In addition to quality support, you will have
a variety of tools to help you get the most from your service plan.
Greco Systems provides unparalleled engineering and technical support.
We want to ensure your system is a dynamic tool to meet the changing demands
in today's competitive industry. Our Customer service department is
available to ensure you have the information and support needed to improve
your processes and reduce cost.
From telephone and online
support to onsite consultation, Greco Systems provides a range of customer
support options that help its clients achieve and sustain manufacturing
performance. Greco Systems' Customer Service support team is available
by phone from 9am through 5pm EST, Monday through Friday, except certain
Largely due to advancing
support tools, Greco Systems technical support is forever improving to
ensure a good experience owning a Greco Systems' product.
If you purchased your product
through a local distributor, then that distributor is a good place to start
asking for help. Your distributor has advanced training on Greco
Systems' products and has access to Engineering, Manufacturing and Technical
Support Departments. Also, your Representative can provide onsite
services if needed.
Repairs, Refurbishments and
the toughest products occasionally fail or get damaged. Greco Systems
operates several product repair centers. If you should need this
service, contact Customer Service for assistance. They will help you
with getting your product to the correct service repair center. Our
repair centers handle all repairs, refurbishments and upgrades for our
product portfolio. Equipped with state-of-the-art test and measuring
equipment, it offers high quality service in the shortest possible time.
Every repaired unit is fully tested to ensure complete functionality before
it leaves the Greco Repair Center.
To expedite your repair
process, please print a copy of the Return Material Authorization (RMA
Form), complete the form and FAX to 928-445-4994. Don't forget to
provide a FAX return or email address so that we can respond to your
Warranty and Maintenance
Greco Systems provides a 1 year
warranty on all hardware and software purchased by its customers. In
addition, annual Software Maintenance Agreements and Hardware Maintenance
Agreements are available to assure the customer of up-to-date technology for
the future. Under Maintenance Agreement, you, the customer, are
entitled to unlimited telephone support in maintaining or expanding your DNC