Greco Systems Customer Service Department

Based on more than 25 years of experience in providing Software and Hardware to the manufacturing industry, the Greco Systems Technical Support team provides worldwide support to its customers and resellers.

Technical Support

Greco Systems offers comprehensive telephone and online support for its customers, with measured and proven responsiveness.  In addition to quality support, you will have a variety of tools to help you get the most from your service plan.  Greco Systems provides unparalleled engineering and technical support.  We want to ensure your system is a dynamic tool to meet the changing demands in today's competitive industry.  Our Customer service department is available to ensure you have the information and support needed to improve your processes and reduce cost.

From telephone and online support to onsite consultation, Greco Systems provides a range of customer support options that help its clients achieve and sustain manufacturing performance.  Greco Systems' Customer Service support team is available by phone from 9am through 5pm EST, Monday through Friday, except certain holidays.

Largely due to advancing support tools, Greco Systems technical support is forever improving to ensure a good experience owning a Greco Systems' product.

Local Distributors

If you purchased your product through a local distributor, then that distributor is a good place to start asking for help.  Your distributor has advanced training on Greco Systems' products and has access to Engineering, Manufacturing and Technical Support Departments.  Also, your Representative can provide onsite services if needed.

Repairs, Refurbishments and Upgrades

Even the toughest products occasionally fail or get damaged.  Greco Systems operates several product repair centers.  If you should need this service, contact Customer Service for assistance.  They will help you with getting your product to the correct service repair center.  Our repair centers handle all repairs, refurbishments and upgrades for our product portfolio.  Equipped with state-of-the-art test and measuring equipment, it offers high quality service in the shortest possible time.  Every repaired unit is fully tested to ensure complete functionality before it leaves the Greco Repair Center.

To expedite your repair process, please print a copy of the Return Material Authorization (RMA Form), complete the form and FAX to 928-445-4994.  Don't forget to provide a FAX return or email address so that we can respond to your request.

Warranty and Maintenance Agreements

Greco Systems provides a 1 year warranty on all hardware and software purchased by its customers.  In addition, annual Software Maintenance Agreements and Hardware Maintenance Agreements are available to assure the customer of up-to-date technology for the future.  Under Maintenance Agreement, you, the customer, are entitled to unlimited telephone support in maintaining or expanding your DNC Network environment.